Emergency Department - Care & Treatment - Stamford Health

Stamford Hospital Emergency Department

For emergencies, please dial 911

Emergency Department
One Hospital Plaza
Stamford, CT 06904

Adult ED: 203-276-7777
Pediatric ED: 203-276-7631 (12pm-10pm)


Stamford Hospital's Emergency Department (also known as the Emergency Room) provides care for life-threatening illnesses and injuries, 24/7.

What can I expect from the new hospital ED?

Our community is growing – and so is the demand for better emergency services.

  • The original Emergency Department was designed to serve 25,000 patients a year, but we were seeing nearly double that number. This led us to develop a larger footprint of 48,000 square feet, doubling our previous capacity. All of the rooms are now private and spacious, each supplied with resuscitative equipment.
  • Our ED now includes 4 trauma rooms, including one for pediatric patients. All rooms are large enough to accommodate emergency and trauma teams. There are now 4 critical cardiac treatment rooms for emergencies such as heart attacks and strokes. Should an emergency surgery be required, our cardiac and trauma rooms can be converted to a surgical suite in 30 minutes, thereby helping us deliver prompt care to patients.
  • We’ve incorporated separate treatment areas to facilitate a more efficient treatment process. The goal is for the patient, no matter his or her need, to be cared for as quickly and safely as possible. Patients are triaged by a team which includes a medical provider and a nurse which enables the patient to be treated promptly & accurately according to their severity of illness. The zones are organized and color-coded as follows:
      • Low acuity patients and walk-ins: Green 
      • Moderate acuity patients: Yellow
      • Critical, trauma and cardiac patients: Red
      • Pediatric patients: Purple (Pediatric ED hours are 12pm-10pm)
      • Mental health patients: Blue
  • Walk-in patients are seen by an experienced greeter nurse who determines to which zone they will go. Patients arriving by ambulance will enter via a separate entrance.
  • We have dedicated radiology services in the emergency department which includes X-Ray, a state-of-the-art CT-scanner and ultrasound machines. X-Ray and ultrasound can be performed in the patient's room when necessary.

What can I expect from the new pediatric emergency department?

We are the first facility in the region with a dedicated pediatric emergency department, led by a board certified Pediatric Emergency Medicine Director. A separate pediatric area, staffed by a specially trained team of individuals eases what can be a scary experience for our youngest patients. Each room is appropriately equipped for all pediatric emergencies. Among its soothing features is a separate child-friendly waiting room with a nautical theme and a fish tank.

Pediatric Emergency Department hours are 12pm-10pm. During all other times, children will be seen by Emergency Department doctors in our Emergency Department. 

What happens when I arrive?

The first step will be triage, or when a nurse and/or doctor specially trained in emergency medicine will ask you questions about your condition. This process helps determine the severity of your condition and identifies what tests and treatment may be necessary. We always make sure there is an emergency medicine physician present to order the appropriate tests and begin your treatment immediately.

We perform triage on all patients which enables us to prioritize those who have critical or life-threatening emergencies. Whether you arrive by ambulance, car or on foot, the order in which you are seen is based on the severity of your condition.

Depending on your condition, you'll be discharged home, taken to Fast Track, or the main ED. The Fast Track is used for those who do not require constant electronic monitoring and usually do not require extensive utilization of resources to diagnose their condition.

Who's on my care team?

Emergency-trained physicians, physician assistants, nurses, and technicians work together to evaluate your medical emergency. All ED physicians are independent and are not employed by or agents of Stamford Hospital. The ED physicians are employed by US Acute Care Solutions and you will receive a separate bill from them for all physician services. If you have any questions about the ED physician services or the bill for physician services, please contact US Acute Care Solutions customer service at 1.800.828.0898. In addition there is a team of consulting physicians, registration, security, dietary and environmental services personnel, as well as volunteers. Please ask any member of your team if you have questions about your care.

If you require admission to an inpatient unit, our hospitalist service or your patient's primary care physician work together with the ED staff to facilitate the best course of action for your care.

What happens after I'm discharged?

Upon discharge, you’ll receive:

  • A summary of your visit
  • Instructions for any required follow-up treatment and referral information
  • Contact information for primary care doctors and specialists
  • Important information about any prescribed medications

Our Emergency Department also has a case manager and a patient representative available to help you with your needs while in the ED and, if necessary, assist with discharge.

If you require admission to an inpatient unit, our hospitalist service or your patient's primary care physician work together with the ED staff to facilitate the best course of action for your care.

When do I get my test results?

If you're having testing done, you may experience a wait for the results. The following are approximate wait times. As always, wait times are influenced by several factors; these are estimates based on non-extenuating circumstances.

  • Lab Test: 1.5 hours
  • Plain X-Ray: 1 hour
  • CT Scan with Contrast: 4 hours
  • Ultrasound: 1.5 hours
  • MRI: 2.5 hours
  • EKG: 30 minutes
  • Vascular Doppler: 1 hour