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Stamford Health is committed to stopping the spread of infectious diseases such as COVID-19. For information regarding service updates, how to help and FAQs, click HERE. To speak with a member of our care team, call 203.276.4111

Patient and Visitor Safety

Patient and Visitor Safety

Stamford Health's COVID-19 Hotline 203.276.4111

We're committed to your health and well-being. Stamford Health care team members are available at this number 7 days a week, from 7:00 a.m. – 7 p.m.

We have taken many steps to ensure the safety of our patients and visitors, and you should continue to feel confident and comfortable in all Stamford Health facilities.

In addition to continuing to follow all of our standard and robust infection prevention measures, we are continually monitoring patients and staff for symptoms and reinforcing to staff that they should stay home if they are not feeling well.

Due to the evolving nature of COVID19, our visitor policy has changed to the following:

  • We are not allowing visitors at this time.
  • Neonatal ICU (NICU) and pediatric patients will be allowed two parent/guardian visitors.
  • Labor & Delivery patients will be allowed one designated support visitor.

When To Take Action

When To Take Action

If you are concerned about COVID-19 and are not sure what to do, please follow the guidelines:

If you are having a true medical emergency, please dial 9-1-1 or go to your local emergency department.

If you do not have symptoms (cold, cough, fever, difficulty breathing):

  • But are concerned, please contact your doctor.
  • And have been exposed to COVID-19 in your community or while traveling (especially in Level 3 Travel Health Notice countries), please contact your local health department.

For most people without symptoms, COVID-19 testing is not recommended.

If you have symptoms (cold, cough, fever (> or equal to 100 degrees), difficulty breathing):

  • Please call your doctor first. He/She will provide initial direction.
  • You can call our hotline 203-276-4111 and speak with a member from our care team 7 a.m. – 7 p.m., 7 days a week.
Service Updates

Suspended Services & Locations

To protect the health and safety of all patients, family members and staff, and to help reduce spread of COVID-19, Stamford Health is suspending some of our services. We appreciate your understanding and apologize for any inconvenience. If you have an appointment scheduled, please call your physician's office in advance.

Stamford Hospital Location:
  • All classes, tours and support groups
  • Sleep Center and sleep testing. (Home sleep testing available upon approval.)
  • HSS Orthopedics at Stamford Health has suspended nonessential care
  • Neurodiagnostic Testing (in basement of Whittingham Pavilion) has suspended nonessential tests

Stamford Health Medical Group:

Stamford Health’s Tully Health Center:

  • The Sarner Health & Fitness Institute (HFI)
    • If this suspension continues into April or the following months, you will not be billed for your membership on the first of the month.
  • Cardiac Rehabilitation
  • Pulmonary Rehabilitation
  • Ambulatory Surgery Center
  • HSS Ambulatory Surgery
  • Endoscopy and Cardiac Testing

Imaging/Cardiac Testing:

Rehabilitation/Physical Therapy:

FAQs

FAQs

Information about the coronavirus is changing frequently. We encourage you to stay up to date through the Centers for Disease Control or World Health Organization websites.

Is Stamford Health canceling or postponing surgeries?

In order to protect the health of all patients and medical staff and to reduce the spread of COVID-19, Stamford Health is making adjustments to elective surgery and other procedures. As of Monday, March 23:

  • Endoscopy procedures: All screening colonoscopies have been postponed – we will resume normal screenings in accordance with recommendations by federal, state and local health agencies.
  • Cardiac and pulmonary procedures: Some non-urgent or less urgent cardiac and pulmonary procedures have been postponed. Urgent and emergency procedures will continue as needed.
  • Elective operations and procedures: Elective operations and procedures meeting certain clinical criteria at both Stamford Hospital and the Stamford Health Tully Health Center will be postponed.
    • We understand that for certain patients, a delay would result in harm, negatively impact quality of life or delay important diagnoses. In these situations, these operations may continue. However, this is subject to change based on federal, state, local guidelines and other hospital-based considerations.
  • These new guidelines do NOT apply to emergency surgeries or procedures.
  • If you have questions, please contact your surgeon's or physician's office regarding your condition, alternatives and instructions on what to do if your condition changes.

Can I keep my regularly scheduled doctor appointments?

Stamford Health Medical Group offices remain open. In order to maintain social distancing and to protect the health of all patients and medical staff, we encourage you to contact your physician’s office prior to your scheduled appointment, especially if you are not feeling well. Your physician will decide the best way to evaluate your medical concerns, and this may include a telephone conversation, a video conference, an in-person visit, or a referral to the Emergency Department.

If your physician is not part of Stamford Health Medical Group, we encourage you to contact your physician prior to your appointment to best understand their COVID-19 procedures.

What is COVID-19?

Novel Coronavirus (COVID-19) is a respiratory illness, similar to influenza. Learn more from the CDC HERE.

What are the symptoms of COVID-19?

Current symptoms reported for patients with COVID-19 have included mild to severe respiratory illness with fever, cough and difficulty breathing. Learn more from the CDC about COVID-19 Symptoms.

How is COVID-19 spread?

The virus that causes COVID-19 spreads from person-to-person. Someone who is actively sick with COVID-19 can spread the illness to others. That is why CDC recommends that these individuals be isolated either in the hospital or at home (depending on how sick they are) until they are better and no longer pose a risk of infecting others.

How long someone is actively sick can vary, so the decision on when to release a person from isolation is made on a case-by-case basis in consultation with doctors, infection prevention and control experts, and public health officials. The decision takes into consideration the specifics of each situation including disease severity, illness signs and symptoms, and results of laboratory testing for that person.

Current CDC guidance for when it is OK to release someone from isolation includes meeting all of the following requirements:

  • The individual is free from fever without the use of fever-reducing medications;
  • The individual no longer shows symptoms, including cough;
  • The individual has tested negative on at least two consecutive respiratory specimens collected at least 24 hours apart.

Individuals who have been released from isolation are not considered to pose a risk of infection to others.

How can I make a donation?

A Monetary Gift
The need for your support has never been greater. Please consider a donation to Stamford Health's COVID-19 Pandemic Response Fund (CPR-F) by visiting this page.

Masks and Other Supplies
Please reach out directly to Belinda Foster at the Stamford Hospital Foundation by emailing bfoster@stamhealth.org or by calling 203.276.5995

Food

  • In order to comply with safety standards, we do have some rules around food donations.
  • All food must come from a restaurant or licensed catering company and should be prepared as individual portions.
  • All portions must be carefully sealed and placed in individual boxes or containers.
  • In order to minimize the risk of cross contamination, we cannot accept “shareable” items such as pizza, trays of pasta, or anything home made at this time.

Important: All food inquiries must first be approved and coordinated by Deborah Fedeli who can be reached at dfedeli@stamhealth.org or 203.276.4020.

Thank you very much for the outpouring of support and your willingness to donate. We are truly touched.

Can I pick up my medical records in person?

No. In accordance with the change in the Stamford Health Visitor Policy, the Health Information Management (HIM) department will not be accepting visitors onsite. HIM will be available by phone for both Stamford Hospital at 203.276.7455 and Stamford Health Medical Group at 203.276.7409. We will provide your records electronically or by mail. Alternatively, we encourage you to sign up for the Patient Portal(s).

I’m due to give birth at Stamford Hospital soon. Will my baby and I be safe?

Congratulations!

You will be giving birth in the Whittingham Pavilion which is a separate building on our campus dedicated to Women and Children. You will not be in the building where COVID-19 patients are being treated.

I know some other hospitals are not allowing anyone in the birthing room at all—is this true of Stamford Hospital?

Right now, all expectant mothers may be accompanied by one support partner in the labor & delivery room. Your health and safety are always our priority. Please understand that our visitation policy may change as the as circumstances surrounding COVID-19 evolve.

What are the best resources?

How to Help

How to Help

There has been an incredible outpouring of support from our community, and we are honored to be your trusted healthcare partner. We will get through this together. If you would like to help, consider the following:

First, the most important thing the general public can do right now is to help “flatten the curve”:

  • The best way to prevent illness is to avoid being exposed to the virus
  • Practice safe social distancing, wash your hands often, avoid close contact with others, cover coughs and sneezes and clean and disinfect high touch surfaces.

Second, consider a monetary gift:

  • Please consider a donation to Stamford Health's COVID-19 Pandemic Response Fund (CPR-F) by visiting this page.
  • Donations provide the most flexibility for the hospital and are the best way to express gratitude during unprecedented times, such as COVID-19.

Third, donate supplies:

  • Packaged gowns, gloves and masks are best
    • Preferred masks are 3M brand masks #1860, #1860 small and #1870
  • Please reach out directly to Belinda Foster at the Stamford Hospital Foundation by emailing bfoster@stamhealth.org or by calling 203.276.5995.
  • You can drop off donations at Stamford Health’s Tully Health Center, Monday – Friday, 10:00 a.m to 2:00 p.m.
  • We won’t be able to accept all donations, including some homemade items. However, your generosity is appreciated.

Fourth, donate food:

  • In order to comply with safety standards, we do have some rules around food donations.
  • All food must come from a restaurant or licensed catering company and should be prepared as individual portions.
  • All portions must be carefully sealed and placed in individual boxes or containers.
  • In order to minimize the risk of cross contamination, we cannot accept “shareable” items such as pizza, trays of pasta, or anything home made at this time.
  • Important: All food inquiries must first be approved and coordinated by Deborah Fedeli who can be reached at dfedeli@stamhealth.org or 203.276.4020.

Thank you very much for the outpouring of support and your willingness to donate. We are truly touched.

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