Patient Relations at Stamford Hospital

Contact Patient Relations 

We can be reached Monday through Friday, 8:00 AM to 4:00 PM at 203.276.2590. On evenings and weekends, dial “0” and ask to speak with a nursing supervisor. 

If a patient or patient's family has suggestions, compliments, concerns, or requests regarding anything related to the hospital, we would like to help pursue explanations, get reassurances, or solve the problems.

Following discharge, patients receive a Patient Satisfaction Survey. We welcome a candid evaluation of the hospital stay and experience. 

Following discharge, patients receive a Patient Satisfaction Survey. We welcome a candid evaluation of the hospital stay and experience.

Our Patient Safety Hotline

Patient Safety Hotline

Hotline

If you have a safety concern, please call us any time at 855.571.0887.

You may file an anonymous report online

We want your voice heard! No concern is too big or too small. If you have a safety concern, please call us any time at 855.571.0887. You may file an anonymous report online. Our team is ready to accommodate any concern and protect your privacy. And our multi-lingual representatives provide assistance in 100 languages.

What is the Patient Safety Hotline?
Stamford Health launched a Safety Hotline. This confidential external hotline will accept reports about safety concerns 24 hours a day/7 days a week. Our purpose in implementing this hotline is to provide a way for the entire Stamford Health community to become involved in our safety program.

Who can call?
Anyone, including patients, families, vendors, employees, and physicians. The goal is to improve the safety environment for patients, families and employees and to decrease harm.

What type of concerns can be reported?

  • A potentially unsafe situation.
  • Potentially hazardous conditions.
  • Harm to the health and safety of employees, patients, or visitors.
  • Lack of follow-up to previously reported concerns.
  • May be related to patient care, facilities, equipment use, and chemicals.

Is it available in other languages?
Operators are available in over 100 languages.

What happens to my report?
The report is sent to the Risk Management and Security departments for initial review and investigation. Follow-up may be required by another department.

Can I remain anonymous when I call the Safety Hotline?
Absolutely. The Hotline accepts anonymous calls.

Can I file a report online instead?
Yes. Reports can be made via the web here: stamfordhealth.alertline.com

If I make an anonymous report, how do I learn about the outcome?
The operator will provide a report number and a call-back number. A response will be available on the Safety Hotline within 10 days of the report. After you call back with the report number, the organization’s response will be read to you. For non-anonymous reports, we can advise you directly about the follow-up to your report.

What benefits do we expect from the Safety Hotline?

  1. Decreased harm and injuries.
  2. Increased culture of safety.
  3. Increased patient and employee satisfaction.
  4. Increased reporting.
  5. Sharing of best practices across the organization to improve safety and decrease harm.

Who can I call with questions about the Safety Hotline?
Contact Ruth Cardiello at 203.276.2526 or rcardiello@stamhealth.org.

Care on Call, Anytime

We encourage you to discuss your concerns with your doctor, nurse, or other healthcare providers. If we do not meet your needs at ANY TIME during your stay, please call “Care on Call” by dialing 203.276.4111.

We offer:

  • Care for any medical concern, such as bleeding, difficulty breathing, unexpected or extreme pain, or even if you feel that something is just not right.
  • Communication for any questions, regarding procedures or tests, surgery, medication, discharge plan, treatment, or anything else.
  • Comfort for any issues affecting your comfort—from your room, food service, TV and telephone, to concerns regarding parking, security or spiritual support.
Read important information on Non-discrimination and Interpreter Services and visit Patients Rights.